Getting Started
How do I book a cleaning?
Visit our "Book Now" page, enter your home details, select your preferred service and date, and complete your booking online. The entire process takes about 60 seconds. You'll receive instant confirmation via email and text, and you can manage your appointments anytime through your account.
How much does it cost?
Our pricing is based on your home size and cleaning type. You can see instant pricing on our booking page by entering your number of bedrooms and bathrooms. We offer frequency discounts of 10% Monthly, 15% for bi-weekly and 20% for weekly recurring services. No hidden fees - what you see is what you pay.
What areas do you serve?
We proudly serve Hoboken, Jersey City, Weehawken, and West New York. If you're unsure whether we service your specific address, just enter it on our booking page and we'll let you know immediately.
How far in advance should I book?
We recommend booking at least 3-5 days in advance to secure your preferred time slot, especially during busy periods like spring cleaning season or holidays. However, we often accommodate last-minute requests based on availability - just check our booking page to see what's available.
Can I get same-day service?
No we do not offer same-day service.
Do I need to sign a contract?
No contracts, ever. We believe in earning your business with every cleaning, not locking you into long-term agreements. You're free to book one-time cleanings or set up recurring service without any commitment. You can pause, reschedule, or cancel anytime with 24 hours notice.
Services & Pricing
What's included in a standard cleaning?
Our Standard Cleaning covers all main living areas:
Living Areas & Bedrooms: Vacuum/sweep/mop floors, dust all surfaces and furniture, wipe down light switches and doorknobs, dust ceiling fans and light fixtures, dust baseboards and window sills, make beds, remove cobwebs
Bathrooms: Clean and disinfect toilets, sinks, showers, tubs, and counters, clean mirrors, mop floors, wipe down cabinets and drawers (exterior), empty trash, dust vents and fans
Kitchen: Clean and disinfect counters and sinks, wipe down exterior of appliances, clean microwave inside and out, clean stovetop and burners, wipe down cabinet fronts, sweep and mop floors, empty trash, polish stainless steel
For a complete detailed checklist, visit our [Services page].
What's the difference between Standard and Deep Cleaning
A Standard Cleaning is perfect for homes that have been professionally cleaned within the last month and maintains your home's cleanliness. A Deep Clean is more thorough and takes longer - it's ideal for first-time clients, homes that haven't been professionally cleaned in over a month, or when you need extra attention to detail. Deep Clean includes everything in Standard Cleaning PLUS: inside oven cleaning, inside refrigerator, baseboards hand-wiped, door frames and facings, inside cabinets (if requested), and more detailed attention to built-up grime. We require first-time clients to book a Deep Clean to bring your home up to our standards, then you can maintain it with our faster Standard Cleaning.
Do you offer recurring services?
Yes! Recurring service is our specialty. Choose from weekly, bi-weekly, or monthly cleanings and save up to 15%:
- Weekly service: 15% discount
- Bi-weekly service: 10% discount
- Monthly service: 5% discount
Recurring clients also get priority scheduling and the option to have the same cleaner each visit. You can pause, skip, or cancel anytime with 24 hours notice - no penalties, no hassle.
Can I request specific tasks or focus areas?
Absolutely! During booking, there's a "Special Instructions" section where you can let us know your priorities. Whether you want extra attention to the kitchen, need us to focus on certain rooms, or have specific requests, just let us know. For extensive custom work beyond our standard service, we also offer cleaning by the hour.
What services do you NOT provide?
To maintain the highest quality and safety standards, we don't provide:
- Heavy lifting or moving furniture over 25 lbs
- Exterior window cleaning (we clean interior only)
- Carpet steam cleaning or floor waxing/buffing
- Post-construction cleaning (requires separate quote)
- Cleaning homes with active pest infestations
- Cleaning while other contractors are working in the home
- Biohazard or hoarding situations
- Laundry or dishes (we'll load your dishwasher, though!)
If you're unsure whether we can accommodate a specific request, just ask!
Do you offer move-in/move-out cleaning?
Yes! Our Move-In/Move-Out service provides a thorough top-to-bottom cleaning for empty homes. This includes everything in our Deep Clean plus inside all cabinets, drawers, and appliances. The home must be completely empty and free of personal belongings, and we'll need access to water and electricity. Contact us directly for move-in/move-out bookings as these require special scheduling.
Preparing For Your Cleaning
How should I prepare for my cleaning? Minimal prep is needed! Just:
- Pick up personal items, toys, and clutter so we can access surfaces
- Secure any valuables you're concerned about
- Clear off countertops and tables (we'll clean them!)
- Put away fragile items
- Ensure we have access to all areas you want cleaned
- Secure pets or let us know about them in your booking
The less clutter we need to move, the more time we can spend actually cleaning!
Do I need to be home during the cleaning?
Not at all! Most of our clients aren't home during their cleaning. Simply provide access instructions during booking (lockbox code, hide-a-key location, or doorman instructions), and we'll lock up when we're done. You'll receive a text notification when we arrive and when we've completed your cleaning.
Can I request the same cleaner each time?
Yes! For recurring clients, we do our best to assign the same cleaner(s) to your home each visit. This builds familiarity with your preferences and ensures consistency. While we can't guarantee the exact same cleaner 100% of the time (due to sick days or vacation), we'll always send experienced professionals who have access to your service notes and preferences.
What if I have pets?
We love pets! Just let us know about them in your booking notes. If your pet is nervous around new people, we recommend securing them in a separate room or crate during the cleaning for their comfort and our cleaners' safety. Please ensure pets are up to date on vaccinations and flea treatments. We're happy to work around your furry family members!
Should I pick up before you arrive?
Yes, please do a quick pickup of personal items, toys, and clutter. This allows our team to focus on actual cleaning rather than organizing or moving your belongings. The clearer your surfaces are, the more thorough we can be with the cleaning.
Supplies & Equipment
Do you bring your own cleaning supplies?
Yes! We provide all professional-grade cleaning supplies, equipment, and tools. You don't need to have anything on hand. Our team arrives fully equipped with everything needed to make your home sparkle.
What products do you use?
We use professional-grade, eco-friendly cleaning products that are effective yet safe for your family and pets. Our products are EPA-approved and free from harsh chemicals. We use HEPA-filter vacuums to improve air quality and microfiber cloths that clean without chemicals. We're committed to both cleanliness and environmental responsibility.
Can I request specific products or brands?
Absolutely! If you have allergies, sensitivities, or simply prefer certain products, just let us know in your booking notes. We're happy to use your preferred products if you provide them, or we can source specific eco-friendly or hypoallergenic options for you.
Are your products safe for children and pets?
Yes, all our cleaning products are safe for children and pets when used as directed. We use EPA-approved, eco-friendly products and ensure all surfaces are properly rinsed. Your family's safety is our top priority, which is why we've carefully selected products that are both effective and safe.
Trust & Safety
Are your cleaners background checked?
Absolutely. Every member of our team undergoes thorough background checks, reference verification, and in-person interviews before joining Hudson Gold Cleaning. We have rigorous hiring standards because we understand you're trusting us with your home and belongings. Only the most qualified, trustworthy professionals make it through our screening process.
Are you insured and bonded?
Yes, Hudson Gold Cleaning is fully insured and bonded for your protection and peace of mind. In the unlikely event of damage or loss, you're covered. We carry comprehensive general liability insurance and workers' compensation insurance.
How do you ensure quality?
Quality is our obsession. We ensure it through:
- Extensive training for all team members
- Detailed cleaning checklists for every service
- Regular quality control inspections
- Client feedback after every cleaning
- Our 200% satisfaction guarantee
- Ongoing team training and development
We don't just clean homes - we build relationships based on trust and exceptional results.
Can I trust my cleaner with my home?
Absolutely. Beyond background checks and insurance, we build a culture of integrity and professionalism. Our cleaners sign confidentiality agreements, and we maintain strict policies about conduct in client homes. We've earned the trust of Jersey City, Hoboken, Weehawken and West New York most discerning homeowners because reliability and trustworthiness are non-negotiable values for our company.
How is my payment information kept secure?
Your security is paramount. We use Stripe, one of the world's most secure payment processors, with bank-level 256-bit SSL encryption. We never store your complete credit card number - only an encrypted token that allows us to process payments securely. Our booking system is PCI-DSS compliant and uses multiple layers of security to protect your information.
Satisfaction & Guarantees
What if I'm not satisfied with the cleaning?
First Guarantee:If you're not satisfied with any area of your cleaning, we'll return within 24 hours to re-clean it at no charge.
Second Guarantee: Still not happy after the re-clean? Your next cleaning is on us—completely free.
What happens if something gets damaged?
While rare, accidents can happen. If anything is damaged during your cleaning, report it to us immediately. As a fully insured company, we'll work with you to repair or replace the item promptly. We take full responsibility for any damage caused by our team and make things right quickly and professionally.
How do I report an issue?
Contact us immediately - don't wait! Call us at 551-550-3555 or email support@hudsongoldcleaning.com. The sooner we know about an issue, the faster we can fix it. For satisfaction concerns, we need to hear from you within 24 hours of your cleaning so we can send our team back while everything is still fresh.
What's your refund policy?
If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).
Scheduling & Changes
How do I reschedule or cancel
Easy! Log into your account dashboard and click "Manage Appointments." You can reschedule or cancel with just a few clicks. Alternatively, call Goldie our AI Assistant at 551-302-3555 and we'll handle it for you. We just need 24 hours notice to avoid cancellation fees.
What's your cancellation policy?
We require 24 hours notice for cancellations or reschedules. Cancellations made with less than 24 hours notice are subject to a $75 cancellation fee to cover our scheduling and preparation costs. We understand emergencies happen - just communicate with us and we'll work something out. For recurring services, you can pause or skip cleanings anytime with proper notice.
Can I pause my recurring service?
Yes! Life happens - vacations, renovations, budget changes. You can pause your recurring service anytime through your account dashboard or by contacting us. There's no penalty, and you can resume whenever you're ready. We'll save your preferences and scheduling for when you return.
What happens if my cleaner is sick or running late?
Communication is key. If your cleaner is sick, we'll either send a backup team or contact you immediately to reschedule at your convenience. If they're running late due to traffic or a previous appointment running over, we'll text you with an updated arrival time. We respect your time and keep you informed every step of the way.
Payment & Billing
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard & American Express) through our secure online booking system powered by Stripe. Payment is processed after your cleaning is complete to your satisfaction. For recurring services, we'll automatically charge your card on file after each cleaning.
When am I charged?
We charge your card after your cleaning is completed, not before. This means you only pay once you're satisfied with our service. For recurring appointments, payment is automatically processed within 24 hours of each completed cleaning. You'll receive an email receipt immediately.
Can I tip my cleaner(s)?
Tips are never expected but always appreciated! If you're delighted with your service, you can add a tip during checkout or through your account dashboard after the cleaning. You can also tip in cash directly to your cleaner. 100% of tips go directly to the cleaning professional(s) who serviced your home.
Do you offer gift certificates?
Yes! A cleaning service gift certificate makes a perfect gift for new homeowners, busy parents, anyone recovering from surgery, or someone who deserves a break. Contact us directly to purchase gift certificates in any amount. They never expire and can be used for any of our services.
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