Hudson Gold Cleaning

Terms of Service

Last updated: June 23, 2026

These Terms of Service (“Terms”) govern your use of Hudson Gold Cleaning’s website at hudsongoldcleaning.com and the residential cleaning services we provide. By booking a service or using our website, you agree to these Terms in full.

1. Services

Hudson Gold Cleaning provides residential cleaning services in Hoboken, Jersey City, Weehawken, West New York, and surrounding Hudson County, NJ. Services include standard recurring cleaning, deep cleaning, move-in/move-out cleaning, AirBNB turnover cleaning, and kitchen & bath cleaning.

All services are performed by independent 1099 cleaning professionals engaged by Hudson Gold Cleaning. We reserve the right to assign any qualified cleaner to your appointment.

2. Booking & Confirmation

Bookings are accepted online through our booking form. A booking is confirmed only after you receive a written confirmation via email or SMS. Hudson Gold Cleaning reserves the right to decline any booking at its sole discretion.

By booking, you confirm that you are authorized to grant access to the property listed and that the property information you provide is accurate.

3. Access to Your Home

You are responsible for providing safe and lawful access to your home at the scheduled appointment time. This may include providing a key code, lockbox code, or key. If our team is unable to access the property at the scheduled time, the appointment may be treated as a no-show (see Section 5).

You are not required to be present during the cleaning. If you will not be home, please indicate your preferred access method when booking.

4. Payment

Payment is collected via Stripe. Your card is authorized at the time of booking and charged upon completion of the service. By providing payment information, you authorize Hudson Gold Cleaning to charge the total amount for the service booked, including any applicable New Jersey sales tax.

All prices are quoted in U.S. dollars. Prices are subject to change; the price displayed at the time of booking is the price you will be charged.

5. Cancellation & No-Shows

  • Cancellations made 24+ hours before the appointment: No charge.
  • Cancellations made less than 24 hours before the appointment: A cancellation fee of up to 50% of the service price may apply.
  • No-shows or lockouts (cleaner arrives but cannot access the property): The full service price may be charged.

To cancel or reschedule, contact us as early as possible at hello@hudsongoldcleaning.com or via the link in your confirmation message.

6. Satisfaction Guarantee

If you are not satisfied with your cleaning, please contact us within 24 hours of your appointment with details of the concern. We will make it right by re-cleaning the affected areas at no additional charge. Claims submitted after 24 hours may not be eligible for a re-clean.

We do not offer refunds once a service has been completed, but we are committed to resolving any legitimate concerns promptly.

7. Limitation of Liability 

Hudson Gold Cleaning is not liable for:

  • Pre-existing damage to your property
  • Damage caused by improperly secured, fragile, or high-value items not disclosed at the time of booking
  • Loss of items that were not secured or were left in the cleaning area
  • Any indirect, incidental, or consequential damages arising from our services

Our total liability to you for any claim arising from a service shall not exceed the amount you paid for that service.

If you believe our team caused damage to your property, please report it within 24 hours of your appointment. We carry general liability insurance and will work with you to assess and resolve valid claims.

8. Right to Refuse Service

Hudson Gold Cleaning reserves the right to refuse or discontinue service at any time for any reason, including but not limited to: unsafe working conditions, harassment or disrespectful treatment of our team, properties with extreme clutter or biohazards, or failure to pay.

9. Your Responsibilities

  • Ensure the property is accessible and safe at the scheduled time
  • Secure or remove fragile, irreplaceable, or high-value items before the appointment
  • Contain pets in a separate area during the cleaning
  • Disclose any known hazards (mold, pest activity, etc.) before booking

10. SMS Communications

By providing your phone number, you consent to receive SMS messages from Hudson Gold Cleaning related to your booking. See our SMS Terms for full details.

11. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Hudson County, New Jersey.

12. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

13. Contact Us

Questions about these Terms? Reach us at:

Hudson Gold Cleaning
Hoboken, NJ
Email: hello@hudsongoldcleaning.com
Website: hudsongoldcleaning.com